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TESTIMONIAL

My wife and I have lived as diplomats in coffee producing countries in the Americas and traveled to several countries famous for their coffee. Perhaps this is why we are demanding about coffee, but not obsessive—no French press, cold brewing, just an ordinary drip coffee maker. There may be better coffee somewhere, but we never found it.

I began ordering from Hood River Coffee Roasters in 2006, I have never dreamed of getting coffee anywhere else. When I first ordered from them, I lived in Central Oklahoma, which is not famous for coffee. I was unhappy with my mail subscription service with a giant coffee company (no prizes for guessing which one) and an East Coast friend recommended Hood River. I am delighted to pass along the favor and unconditionally recommend Hood River.

Not only do I get great coffee, I get great service. Having ordered way over 100 pounds of coffee five pounds at a time, with changes of credit cards, addresses, there are been a couple of service snarls. Those mix ups have proved the value of Hood River’s service. Lots of companies are good to deal with when everything goes fine. You have to wait for something to go wrong to find out how a company treats its customers. With each two or three mix ups over the years, owner Peggy Thompson-Hudon has jumped into action and made things right. We have never met, but I think of her as a friend.

If you care about coffee and like dealing with merchants who care about their customers, you have no reason to buy coffee anywhere but Hood River Coffee.

Donald R. Hamilton – McLean, Virginia

TESTIMONIAL

I first met Mark online in a discussion about customer service at least ten years ago. After I read what he wrote, I knew that Hood River Coffee Roasters would be a pleasure to do business with. Of course, the product had to be high quality too. After my first order, I knew I was hooked. The variety is excellent and the pricing is very competitive, usually a bit less expensive than I would pay elsewhere. I also drink tea on occasion, and I found their teas to be equally excellent. I hesitate to call it a business, as it is obviously a labor of love. On vacation, I found myself in the area and stopped by unannounced. Mark was in the midst of an information exchange with one of his coffee growers who had flown in from Central America. I was impressed by their desire to constantly improve their product. As a small business owner myself, I do find added satisfaction in being able to support another small business rather than a large conglomerate or multinational. It’s not like I have to sacrifice to do so, as I always get a great product at a competitive price with excellent service.
Barry Siegel MD – Memphis, TN

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